We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at office@moxiegiftbox.com.au. If your return is accepted, we’ll send you the details for return address. Please note that Moxie Gift Box will not pay for your return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at office@moxiegiftbox.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges
We do not offer exchanges for change of mind. If there is a damaged item/s, or an issue, please follow the process as outlined above.
Refunds
Refunds will only be provided for damaged items. Refunds will not be given for change of mind. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at office@moxiegiftbox.com.au.
